Early Bird: stag or hen goes FREE for large groups · Free cancellation & full refund on most events up to 72 hours before

Terms and conditions

Last updated: 6 November 2026

These terms apply when you book with us or use magalufstagandhen.com. Please read them with our refund policy and privacy policy.

1. Who we are

Magaluf Stag and Hen is a trading name of The Mallorca Guide (X8881979T), Punta Ballena, 07181 Magaluf, Calvià, Mallorca, Spain, and is part of Go Magaluf. Email: hola@themallorcaguide.com.

2. What we do

We help groups book events in Magaluf. We act as a booking agent for the venues and operators that run each event, and they are responsible for providing it. We do not sell flights or accommodation. Our event packages are combinations of event tickets and do not include travel or hotels.

3. Making a booking

  • A quote or a list of events you send us is not a booking.
  • Your booking is confirmed when you receive a booking confirmation or ticket by email.
  • Tickets are issued through Go Magaluf using the Bokun ticketing system. Booking buttons on this site take you to gomagaluf.com to complete your purchase.
  • You must be 18 or over to book. The lead booker confirms they are allowed to give us the details of other people in the group.

4. Prices and payment

  • Prices are in euros and are confirmed when you book. Pound prices on this site are approximate.
  • We do not add booking fees or commission to tickets. Prices include any taxes that apply.
  • Where a deposit is accepted, the balance is due by the date shown on your booking. If it is not paid, we may cancel the booking and the refund policy applies.
  • With GroupPay, each person pays for their own ticket through a private link. A ticket is only secured once it has been paid for. The lead booker is not responsible for other people's payments.

5. Tickets and attending

  • Mobile tickets are sent by email before you arrive, with arrival times, meeting points and what to bring. Please check them when they arrive.
  • All events are for adults aged 18 and over. Bring valid photo ID.
  • Arrive on time. Late arrivals may miss the event without a refund.
  • Tickets are for the named event and date and cannot be resold.
  • Follow the rules and safety instructions of the venue or operator. They can refuse entry or remove anyone who is under age, too intoxicated, unsafe or abusive.
  • Some activities, such as boats, jet boats, quad bikes and sports cars, have their own requirements, shown on the event or given by the operator. You are responsible for telling us or the operator about anything that could affect your safety.

6. Changes and cancellations

Our refund policy explains how to cancel and what happens if an event is cancelled or changed. Events can change for reasons outside our control, such as weather and sea conditions. We recommend taking out travel insurance.

7. Offers

The hen or stag goes free offer applies to selected events for groups of 10 or more paying guests, subject to availability. Group rates and offers cannot be exchanged for cash and may end at any time, though bookings already confirmed are not affected.

8. Other companies

Airport transfers are booked directly with KiwiTaxi, and hotels with Booking.com or the hotel. Your contract for those services is with them, and we may receive a commission. We are not responsible for websites run by other companies.

9. Our responsibility to you

We will carry out our booking service with reasonable care and skill. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law, and nothing affects your statutory consumer rights.

The venue or operator is responsible for the event itself. We are not responsible for delays or losses caused by events outside our reasonable control, or for losses we could not reasonably have foreseen. If we are at fault in any other way, our liability is limited to the amount you paid us for the booking concerned.

10. Using this website

The content, photos and branding on this site belong to us or our partners, so please do not copy them without permission. Do not misuse the site, attempt to disrupt it or use it for anything unlawful. We try to keep information accurate, but event details and prices can change and are confirmed when you book.

11. Complaints

If something goes wrong, tell your host straight away so we can try to fix it while you are in resort. You can also email hola@themallorcaguide.com, and we aim to reply within 14 days. You can ask us for an official complaint form (hoja de reclamaciones), and you can contact the consumer authorities in Mallorca or where you live.

12. Law and courts

These terms are governed by Spanish law. If you are a consumer, you keep the protection of the mandatory laws of the country where you live, and you can bring a claim in the courts of that country or in Spain.

13. Changes to these terms

We may update these terms. The version on this page when you book is the one that applies to your booking.